FAQ'S
● General FAQ
At Customizeneon, we pride ourselves on our craftsmanship, with each sign meticulously handcrafted to order. Normally, you can expect your custom neon sign to arrive within 15 Business Days. Need it sooner? No problem! Just select “Express Shipping” at checkout for a Rush Order, and we’ll expedite the process, delivering your sign in just 7 to 10 Business Days. We appreciate your understanding and patience as we create your personalized masterpiece. ✨
Creating your unique neon sign is a breeze on our website. Simply enter your desired text, pick from a variety of fonts and colors, and adjust the size and shape of the acrylic backboard. Our user-friendly interface displays the price instantly, making it easy to design a sign that perfectly matches your vision. 💡
🔨 Mounting your new neon sign is straightforward and hassle-free. Each sign is equipped with pre-drilled holes in the acrylic for wall mounting, and we include all the necessary screws in the installation kit. Prefer to hang your sign? Request a hanging kit at the time of purchase, and we’ll ensure you have everything you need for a stunning display.
Customizeneon signs are a modern twist on classic neon, made from cutting-edge LED flex. This material, a combination of silicon and acrylic, ensures our signs are not only durable but also long-lasting. Encased in flexible rubber tubing and powered by LEDs, these signs offer the charm of traditional neon without the fragility. Our range spans various colors and styles, from trendy designs to custom personalized options, all designed to dazzle.
Our neon signs are surprisingly affordable. We pride ourselves on offering competitive prices for both our range of products and custom designs. At Customizeneon, high quality meets cost-effectiveness, ensuring you get the best value for your purchase.
Our secret to offering such attractive prices? We keep our markups lower than many other suppliers. This approach allows us to deliver top-quality products at prices that are friendly to your wallet. 💰🎉
Customizeneon’s global design team operates from Australia, the USA, and the UK. The manufacturing of your sign will depend on your order location and specific requirements, ensuring efficiency and quality in every piece.
Our LED flex-based neon signs are a safer alternative to traditional glass neon. They are cool to the touch, energy-efficient, environmentally friendly, and remarkably durable. Their light weight and portability add to their appeal, and all our products come with UL certification for added peace of mind. Safety and style go hand in hand at Customizeneon. 🔒💡
● Glass Neon Vs. LED Neon Flex FAQ
When deciding between classic glass neon and contemporary LED Neon for your space, consider the advantages of each. Traditional glass neon has a nostalgic charm, but LED Neon offers durability, safety, and energy efficiency. Our infographic details these differences, helping you make an informed choice for your home or business.
● Sculpt Neon Products And Production FAQs
Each Sculpt Neon sign is a work of art, handcrafted to match your specific design preferences. We use eco-friendly LED flex on durable acrylic backing, ensuring no hazardous materials like mercury or glass are used. This makes our signs not only visually stunning but also safe and sustainable. 🌿✨
Our neon signs are set against versatile acrylic backboards. You have a plethora of choices in backboards, from shapes and colors to clear, metallic, or UV-printed finishes. The backboard enhances the sign’s overall look, complementing your chosen design.
Choose from a palette of 21 vibrant colors for your neon sign. Eight of these colors appear white when the sign is off, while the rest are covered in colored tubing for a continuous hue display, even when unlit. 🌈
Our extensive range of designs almost guarantees you’ll find what you’re looking for. If not, we’re excited to collaborate with you on a custom design that brings your unique vision to life. Just share your ideas, and we’ll craft a sign that’s distinctly yours.
Our design service is complimentary with every custom sign purchase. If you decide to cancel before production, a full refund minus a small design consultation fee is provided. Please note, once production begins, cancellation is not possible.
Our signs typically plug into a wall socket. For smaller pieces, we offer battery packs. Our signs come with a clear 1-2 meter power cord and a black cable of the same length for wall socket connection. Australian customers receive a standard 12V power plug. Dimmers and remotes are available as an add-on. 🔋
Despite their visual impact, our neon signs are surprisingly lightweight, weighing between 3 to 6 kg. The acrylic backboard comes with pre-drilled holes for easy installation. Alternatively, use fishing wires, ropes, or high-quality hooks for mounting.
Note: Keep in mind that the above is merely a suggestion. Customizeneon does not provide mounting services.
Looking for a freestanding neon piece? We offer stand-up signs with acrylic bases and lights in transparent acrylic boxes. Perfect for versatile placements and innovative displays.
Our neon signs are mounted on high-quality acrylic backboards, available in various shapes, colors, and finishes. Whether you prefer transparent, colored, or UV-printed, we have the right backboard to complement your design.
Enhance your neon experience with a remote and dimmer. Adjust the brightness, flicker, and pulse for the perfect ambiance or photo-op. Light control at your fingertips.
Each handmade sign carries unique marks, a testament to our artisanal process. These subtle signs of craftsmanship are usually invisible, especially when your neon is glowing.
Our standard Neon Lights are crafted for indoor brilliance but are perfect for outdoor festivities. Keep them dry, and they’ll light up any event. Need a waterproof outdoor sign? Just ask, and we’ll make it happen. 🏞️
From business fronts to cozy homes, weddings to gifts, our expertise covers all grounds. We even offer UV printing for a touch of extra magic.
Think big or small, with custom sizes from 30cm and up. Larger signs come in easy-to-install sections, ensuring safe shipping and seamless setup. 📐📦
Partial neon? Absolutely! Combine UV printing with LED neon for a sign that’s uniquely you. The perfect blend of technology and art.
● Payment, Shipping, Returns, Warranty, FAQs
At Customizeneon, we make purchasing as easy as lighting up one of our neon signs. For all our products, including the ready-to-order and custom-designed neon signs available on our online store, payment is conveniently processed at the point of sale. You have the flexibility to choose from various payment methods including PayPal, credit card, Klarna, or Afterpay, catering to your preferred method of transaction.
When it comes to our custom neon signs, the process is just as smooth. You design and order your unique sign online, and the payment is seamlessly handled at the point of sale, using the same varied options.
For those special, bespoke designs that are crafted to your specific requirements, we ensure everything is perfect before we start. Once your design is finalized and approved by you, we send you an invoice. With the payment completed via PayPal or any major credit card, we set our artisans to work, bringing your custom neon vision to life. 💳
Our aim at Customizeneon is to make your shopping experience as personalized and hassle-free as the beautiful signs we create. Whether it’s a standard purchase or a custom creation, our payment process is designed to be quick, secure, and accommodating to your needs.
At Customizeneon, our shipping charges are tailored to the size of the neon sign you select, ensuring a fair and transparent cost. The exact shipping cost for your order is conveniently calculated at checkout, based on the size of the sign and your specific location. We strive to get your order to you within 2-3 weeks, balancing quality craftsmanship with prompt delivery.
The reason behind the 2-3 week delivery timeframe for our Customizeneon signs is our commitment to quality. Each sign is handcrafted with care and precision, a process that takes time to ensure we meet our high standards. While we aim to deliver within three weeks, should you require your order more urgently, please feel free to reach out to us via email, and we’ll do our best to accommodate your needs. 🕒
At Customizeneon, your satisfaction is paramount. If you encounter any issues with your product, rest assured that we are committed to making it right. Our return policy is straightforward: in the event of a faulty product, you have the option to either have it replaced or receive a full refund. We handle each case in accordance with Consumer Law and address every issue on an individual basis, tailoring our resolution to the specific nature of the fault.
If you need to return a faulty product, the process is simple and customer-friendly. Just capture a short video and take some clear photographs of the sign, specifically showing the area with the fault. Then, email these visuals to us at support@customizeneon.com. We ask for both video and photos to ensure a quick and accurate assessment of the issue, leading to a faster resolution for you. Your peace of mind is our top priority, and we strive to make your experience with Sculpt Neon as smooth and hassle-free as possible.
When a return is placed, the faulty product must be returned in its original condition, and within two weeks of receiving the same. We shall make every effort to issue a speedy replacement or refund.
We stand by the quality of our products. Enjoy a one-year warranty on all indoor neon signs, covering all electrical components under normal use. For outdoor signs, a three-month warranty ensures your peace of mind. Should any faults arise, we’re here to replace or refund. 🛡️
Got questions or need assistance? Don’t hesitate to reach out to our friendly team at Customizeneon. We’re dedicated to helping you light up your world in the most vibrant way possible.🌟 🌈
